Definitions of Findings under the Personal Information Protection and Electronic Documents (PIPED) Act

• Not well-founded:
  There is no evidence to lead the Commissioner to conclude that the complainant's rights under the Act have been contravened.
• Well-founded:
  The organization failed to respect a provision of the Act.
• Resolved:
  The allegations raised in the complaint were substantiated by the investigation, but the organization agreed to take corrective measures to rectify the problem, to the satisfaction of this Office.
• Discontinued:
  Investigation is terminated before all the allegations have been fully investigated, for example when the complainant is no longer interested in pursuing the matter, or can no longer be located to provide additional information that is critical to reaching a conclusion.