Findings under the Personal Information Protection and Electronic Documents Act (PIPEDA)

The Privacy Commissioner is committed to her mandate to inform the public and stakeholders about Canada's privacy law. In this section, you will find case summaries and reports of findings of the Commissioner's findings on complaints made under the Personal Information Protection and Electronic Documents Act (PIPEDA).

The findings offer concrete examples of, and guidance on, how PIPEDA applies to the day-to-day management of personal information by organizations. The subject of the complaints is varied, ranging from privacy of health information, to financial confidentiality, to personal information-handling practices of different organizations.

Please note that these case summaries and reports of findings are intended to provide examples for public education purposes, but we do not post them for all findings under PIPEDA. In certain cases, for example, when a summary or report dealing with this subject is already on the Web site or there is limited educational value, we may decide not to post it.

Where we post a report of findings, it may have been slightly modified for the purpose of posting it publicly on our website.

In this section, complainants are not named. The organizations in question are not identified unless the Commissioner has deemed it in the public interest to do so.