Responding to Your Privacy Concerns

Welcome to the Office of the Privacy Commissioner of Canada Web site. The site was designed to provide information and resources to assist you in better understanding your personal information rights as well as your obligations under Canada's two privacy laws, the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Privacy Act.

Being informed about the rules protecting the collection, use and disclosure of your personal information is important to help you preserve your rights. We encourage you to visit our Web site regularly to address the questions you may have. The Resource Centre and Fact Sheets sections offer valuable resources and compliance tools for individuals and businesses.

The Office responds to thousands of inquiries from the general public seeking advice and assistance on a wide variety of privacy-related issues.

However, due to the growing number of inquiries received by the Office and our limited resources, we can unfortunately no longer process inquiries sent to us by e-mail.

General Inquiries

For all general inquiries, contact:

Toll-free: 1-800-282-1376
Phone: (613) 947-1698
Fax: (613) 947-6850
TTY: (613) 992-9190

Our hours of service are Monday to Friday from 8:30 a.m. to 4:30 p.m.

Complaints

If you believe you have a complaint under the Privacy Act or PIPEDA, submit it to us in writing at the following address:

112 Kent Street
Place de Ville
Tower B, 3^rd Floor
Ottawa, Ontario
K1A 1H3

Please include your full contact details in your letter, including your name, address and the telephone number where you can be reached, and provide as much detail as possible about your complaint.

Note: The Office of the Privacy Commissioner does not process complaints via e-mail. Please submit your complaint by mail.

Organizations Reporting a Privacy Breach Incident

Individuals can report privacy breach incidents either by calling our general inquiries line at 1-800-282-1376 or by writing to the main address provided above. If you are an individual with a privacy concern, please do not email our notification account below. Organizations may report privacy breach incidents as follows:

• By e-mail: notification@priv.gc.ca;
• By phone: 613-995-2042; or
• By mail:

Notification Officer
Office of the Privacy Commissioner of Canada
112 Kent Street
Place de Ville
Tower B, 3rd Floor
Ottawa, Ontario
K1A 1H3

Publication Requests

When requesting publications via e-mail, include your name, telephone number, and return address in order to ensure a reply. Direct your publication request to publications@priv.gc.ca.

Media or Interview Requests

To contact a media relations officer, communicate with Anne-Marie Hayden at (613) 995-0103 or e-mail anne-marie.hayden@priv.gc.ca.

Speaking Engagement Requests

Want an OPC speaker at your next event? Write to us at speaking.request@priv.gc.ca with the following details:

1. The name of your event
2. The name of the organizer(s)
3. The date of the event
4. The topic you would like addressed
5. Background information about your audience size and composition (e.g., students, lawyers, policy experts, etc).
6. Contact information

Our speaking engagement co-ordinator will get in touch with you to begin processing your request.

We strongly recommend that you make speaking engagement requests at least 2 months before your anticipated event date to allow us enough time to assess your request.

Webmaster

The Webmaster is responsible for the overall management of the Privacy Commissioner's Internet Web Site. Please direct questions and comments concerning the site by e-mail to webmaster-webmestre@priv.gc.ca.