Contact the Information Centre
Our Information Centre responds to requests from Canadians for information about privacy. Check here before you call to find answers to common questions.
Most requested (for individuals)
- Victim of identity theft
- Giving your driver’s licence or social insurance number
- Raise a privacy concern with a business or government organization
- Asking for your personal information
- Where to report a privacy concern
Most requested (for businesses)
- How to comply with PIPEDA
- Avoiding common privacy complaints
- When a complaint is filed against your business
- Video surveillance and customer privacy
- Asking for customers’ driver’s licence or social insurance number
Contact us
Contact us if you can’t find the information you’re looking for. Please note that we may take longer than usual to answer your question due to a high volume of information requests.
Telephone
Monday to Friday from 9 am to 4 pm (ET)
Toll-free: 1-800-282-1376
Phone: 819-994-5444
TTY: 819-994-6591
The OPC has an obligation to protect the health and safety of its valued employees. We will not tolerate inappropriate or aggressive behaviour, harassment or foul language towards our employees. We will terminate communications with anyone who engages in such behaviour. Thank you for treating us with respect.
You may request an appointment for a live call by leaving a message detailing your request or via our online form.
*TTY: Individuals using the teletype writer service may leave a message and/or request an appointment for a live call.
Online information request form
Use this simple online form to ask the OPC questions or request information.
Mailing address
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Québec
K1A 1H3
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