Legal information related to PIPEDA

Leading by Example: Key Developments in the First Seven Years of PIPEDA

Since the inception of the Personal Information Protection and Electronic Documents Act (PIPEDA), organizations have been adapting their business practices to comply with the Act, as well as similar new provincial standards as their customers grow increasingly concerned over the protection of their personal information. Meanwhile, the privacy landscape continues to evolve. Advances in information technology and the desire among business to compete globally have meant that the privacy challenges we face today are more complex than ever before.

Our Office’s understanding of the interpretation and application of PIPEDA continues to evolve as well. In the last seven years, we have investigated over 2600 individual complaints and have issued findings on many precedent-setting issues arising from the Act. The complaint mechanism has provided us with a window into how PIPEDA works in practice. With the aim of sharing the insights we have gained since the Act’s inception, on May 23, 2008, our Office launched Leading by Example: Key Developments in the First Seven Years of the Personal Information Protection and Electronic Documents Act (PIPEDA), a document which highlights some of the leading case findings the Office of the Privacy Commissioner has released on a number of important issues.

As the issues profiled in our report reflect current and growing concerns for businesses and their customers alike, including increasing surveillance phenomenon, trans-border data flows, the prevalence of data breaches, and the proliferation of using information collected for secondary marketing purposes, we invite you to read Leading by Example in the hopes that the experience of others will help guide businesses in the development and application of their own privacy practices.

Leading by Example: Key Developments in the First Seven Years of the Personal Information Protection and Electronic Documents Act (PIPEDA) (Printable Adobe version)