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Proactive Disclosure
Question #1 of 5
When recording customer telephone calls, which one of these statements is false?
Organizations may only record calls for specified purposes and the information collected must only be used for the specified purposes.
Organizations must inform the individual that the call may be recorded but not the purposes for which the information will be used.
The recording may only take place with the individual’s consent.
Organizations must ensure that they comply with the other provisions of PIPEDA with respect to matters such as safeguards, access, retention and disposal.