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Annual Report to Parliament 2014-2015 – Report on the

Privacy Act

can continue benefiting from such useful

tools while reducing the likelihood of a breach

within their organizations. Such action could

help the federal government better safeguard

data and help reduce the number of breaches

reported per year.

COMPLAINTS

The number of complaints related to the

handling of Canadians’ personal information

by federal institutions to our Office during the

fiscal year increased slightly compared to the

previous year, discounting a significant number

submitted by a small group of individuals.

Including these, our Office accepted a total

of 3,977. Minus those in abeyance, the figure

stood at 1,040, for a slight yearly increase.

As demands increase, we continue striving

for ways to bring about results for parties

as effectively as possible. In an effort to

better manage demands on our limited

resources, our Office has adopted a number

of strategies including, where appropriate,

resolving complaints through conciliation

and negotiation. I am pleased to say that the

number of complaints we are able to resolve

through our early resolution process, which

sees the needs of complainants satisfied

without requiring a standard, resource-

intensive investigation continues to rise. In the

past year, a total of 422 complaints were settled

this way.

UNDERSTANDING CANADIANS’

PRIVACY PRIORITIES

In 2014-2015 we undertook a wide-ranging

effort to identify the key privacy issues that

are most significantly affecting Canadians in

order to increase the overall control they have

over their personal information. Our aim was

to identify strategic privacy priorities that will

guide some of our Office’s work over the next

five years.

To do so, we engaged stakeholders across

Canada—meeting with civil society and

consumer advocacy groups, our provincial

counterparts, industry and legal service

providers, academia, and government—to

hear their views on what would be the

defining privacy issues of greatest relevance

to Canadians between now and 2020. We

consulted individual Canadians through focus

groups.

This process was immensely helpful and I am

grateful for the contribution of stakeholders

and individuals who took the time to

participate and share their views with us.

A report summarizing what we heard from

individuals and stakeholders, as well as the

identified four priorities and how we intend

to address them is available on our web

site, entitled

“The OPC Privacy Priorities 2015-2020: Mapping a course for greater protection.”

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