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Annual Report to Parliament 2014 – Report on the

Personal Information Protection and Electronic Documents Act

Complaints accepted

402

3 Under section 12.2 (1) of PIPEDA, the Commissioner may discontinue the investigation of a complaint if the Commissioner is of

the opinion that (

a

) there is insufficient evidence to pursue the investigation; (

b

) the complaint is trivial, frivolous or vexatious or

is made in bad faith; (

c

) the organization has provided a fair and reasonable response to the complaint; (

d

) the matter is already the

object of an ongoing investigation under this Part; (

e

) the matter has already been the subject of a report by the Commissioner.

Total PIPEDA

complaints closed

375

Complaints closed by Early

Resolution

180

Complaints discontinued under

PIPEDA section 12.2

3

13

Complaints declined, withdrawn or

outside OPC jurisdiction

117

Complaints closed with Report of

Finding issued

65

Complaints deemed not well-

founded

25

Complaints deemed well-founded

and resolved

24

Complaints deemed well-founded

and conditionally resolved

7

Complaints deemed well-founded

2

Complaints settled

7

Privacy by the Numbers

2014

8