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014 2015


ur various activities in 2014—investigations, stakeholder outreach, gearing

up for new responsibilities to enforce Canada’s anti-spam legislation, and

providing advice and information to Parliament—reflect the range of tools

our Office has at its disposal to protect privacy and promote best practices among

organizations subject to PIPEDA.


Canadians are increasingly concerned

with how private sector organizations are

handling their personal information and

they are turning to us for assistance. Our

intake team experienced another record

year in 2014, with a total of 1,238 written

submissions about privacy matters.

We also accepted 402 PIPEDA complaints,

considerably more than the approximately

250 new files we would take on in an

average year. Compared with 2013—and

discounting the 170 complaints received

about Bell’s Relevant Advertising Program

that year, which were handled by one, all-

encompassing, Commissioner-initiated

investigation—new complaints still increased

by more than 50 percent.

During 2014, we noticed a trend toward

multiple complaints about one issue. For

example, we received:

27 complaints against the website


and how it collects and

publishes the personal information of

Canadians (see page 32);

34 complaints against

telecommunications companies

The Year

in Review