You may also contact the organization’s
industry association, ombudsman or
complaints office, if there is one. For
example, the Ombudsman for Banking
Services and Investments handles customer
complaints about member companies.
If you aren’t satisfied with the outcome,
you have the option of filing a complaint
with our Office. Our website includes a
guide on how to file a complaint as well as
an online complaint form or form that can
be downloaded and mailed to us. You don’t
need to hire special advisers and there is no
fee to make a complaint.
The Commissioner has the power to
investigate and try to resolve your
complaint. The Commissioner may
also ask the organization to release your
personal information to you or to correct
inaccuracies. A business may also be asked
to change its personal information-handling
practices to comply with PIPEDA.
At the end of the investigation, the
Commissioner will report findings to you
and the organization. Without disclosing
your identity, the Commissioner may
publish a summary of your case, in order to
share its lessons with others.
The Commissioner is not empowered
to impose fines or award damages for
contraventions of PIPEDA.
If the Privacy Commissioner’s report still has
not addressed your concerns, you may, under
certain circumstances, take your complaint
to the Federal Court of Canada. In cases
where the Commissioner supports your
position but has been unable to resolve the
dispute, the Commissioner may also choose
to take your complaint to court on your
The court can order an organization to
correct practices that do not comply with the
law, and to publish notices of the changes
it expects to make. It can also award you
compensation for damages you suffered,
such as humiliation.