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C o m p l a i n t s t o t h e

P r i va c y C o mm i s s i o n e r

We encourage you to try first to work

out any disputes about your personal

records directly with the department or

agency where they are held. You should

try to resolve the matter with the help of

the Privacy Coordinator in the relevant

government department or agency.

A list of Access to Information and Privacy

(ATIP) Coordinators can be found at: http://

www.tbs-sct.gc.ca/atip-aiprp/apps/coords/

index-eng.asp.

You may also call our Office, toll-free

at 1-800-282-1376, and one of our

Information Officers can answer questions

about our complaints process.

You can file a complaint if, for example:

You feel your personal information

has been wrongfully collected, used or

disclosed;

You were refused access to your personal

information, or

You feel there was an unreasonable delay

in getting access to your information.

Please visit our web site for forms and other

information that can help you through the

complaints process.

There are a few options available for

filing a complaint with us. You can fill

out our online complaint form and file it

electronically, or you can download and fill

out a complaint form and then mail it to us.

Complaints must be made in writing.

As part of an investigation, the

Commissioner may recommend that the

department or agency take specified steps

to resolve an issue. The Commissioner

reports back to you on the results of the

investigation.

P r i va c y I m pa c t

A s s e s s m e n t s

Another important way that the personal

information in the hands of the federal

government is protected is through Privacy

Impact Assessments, or PIAs.

PIAs, which are required under federal

policy, are a type of risk-assessment exercise

that helps reassure Canadians that privacy

issues are thoroughly taken into account

during the design or redesign of federal

programs or services.

They also help to avoid or mitigate the risk

that the privacy of Canadians could be

compromised when a program is developed

or substantially changed.

Institutions must submit their PIAs to the

Privacy Commissioner of Canada, who

may advise institutions on ways to address

potential privacy risks.

Institutions have to publish summaries of

their PIA results so that Canadians can see

how privacy issues have been addressed in

the design of a program or service.

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