C o m p l a i n t s t o t h e
P r i va c y C o mm i s s i o n e r
We encourage you to try first to work
out any disputes about your personal
records directly with the department or
agency where they are held. You should
try to resolve the matter with the help of
the Privacy Coordinator in the relevant
government department or agency.
A list of Access to Information and Privacy
(ATIP) Coordinators can be found at: http://www.tbs-sct.gc.ca/atip-aiprp/apps/coords/
You may also call our Office, toll-free
at 1-800-282-1376, and one of our
Information Officers can answer questions
about our complaints process.
You can file a complaint if, for example:
You feel your personal information
has been wrongfully collected, used or
You were refused access to your personal
You feel there was an unreasonable delay
in getting access to your information.
Please visit our web site for forms and other
information that can help you through the
There are a few options available for
filing a complaint with us. You can fill
out our online complaint form and file it
electronically, or you can download and fill
out a complaint form and then mail it to us.
Complaints must be made in writing.
As part of an investigation, the
Commissioner may recommend that the
department or agency take specified steps
to resolve an issue. The Commissioner
reports back to you on the results of the
P r i va c y I m pa c t
A s s e s s m e n t s
Another important way that the personal
information in the hands of the federal
government is protected is through Privacy
Impact Assessments, or PIAs.
PIAs, which are required under federal
policy, are a type of risk-assessment exercise
that helps reassure Canadians that privacy
issues are thoroughly taken into account
during the design or redesign of federal
programs or services.
They also help to avoid or mitigate the risk
that the privacy of Canadians could be
compromised when a program is developed
or substantially changed.
Institutions must submit their PIAs to the
Privacy Commissioner of Canada, who
may advise institutions on ways to address
potential privacy risks.
Institutions have to publish summaries of
their PIA results so that Canadians can see
how privacy issues have been addressed in
the design of a program or service.