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30 Victoria Street – 1st Floor, Gatineau, QC K1A 1H3 • Toll-free: 1-800-282-1376 • Fax: (819) 994-5424 • TDD (819) 994-6591

www.priv.gc.ca

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To do so effectively, we must continue to build on our provincial, territorial and international relationships and

networks. We must continue to work collaboratively with our international enforcement partners to

coordinate our investigations and leverage our resources. And we must continue to participate in, and where

appropriate, lead, on developing and harmonizing international policy positions on key issues.

Fourth, we will enhance our public education role with respect to each of the four priorities. Focus group

participants and stakeholders alike told us that more public education is needed. We heard that Canadians

consider us a trusted voice for helping individuals better understand and exercise their rights, and

organizations to better understand their privacy responsibilities. While this has long been a focus for our

Office, as the scope and complexity of privacy issues grows, we recognize that we need to do even more in this

area, and to find new ways to reach out to Canadians and organizations. We will intensify our efforts to ensure

that material we create for and make available to the public is practical and easy to use. We will focus on

ensuring that our website, as our key communications vehicle, is designed from the user’s perspective, to

make certain that individuals and organizations can find the information they need. We will also look for

opportunities to reach out further to new audiences that may be in particular need of privacy education—for

example, vulnerable groups, such as seniors, as well as small businesses.

Finally, recognizing the OPC’s mandate to protect the privacy rights of

all

Canadians, we will not be truly

successful unless we include

all

Canadians. We heard from both stakeholders and focus groups that some

groups are particularly at risk from privacy threats posed by private and public sector activities. For example,

young people face enhanced reputational risks as a result of the nature and vastness of the personal

information they share online; new Canadians may be at increased risk of targeting by national security

initiatives. We intend to focus our efforts on protecting vulnerable populations, acknowledging the intellectual,

physical, cultural and linguistic barriers that impede Canadians’ ability to exercise meaningful control over

their personal information. We plan to work with them and others to reduce those barriers, which may mean

expanding our traditional network of partners and stakeholders to include new groups, initiating education

and outreach efforts focused on particular audiences, and prioritizing investigations that give voice to our

most vulnerable.

Enhancing privacy protection for vulnerable groups

Enhancing our public education role