To file a complaint under the Privacy Act
Before filing a complaint with us, you should try to resolve the matter with the help of the Access to Information and Privacy (ATIP) Co-ordinator of the institution responsible for the personal information at issue. A list of ATIP Co-ordinators can be found at: http://www.tbs-sct.gc.ca/atip-aiprp/apps/coords/index-eng.asp. You may also call our Office, toll-free at 1-800-282-1376. One of our Information Officers can answer questions you may have about our complaints process.
Information for individuals regarding Canada’s anti-spam legislation (CASL)
Upon the coming into force of Canada’s anti-spam legislation on July 1, 2014, submissions under this law are to be made to the Spam Reporting Centre, the central repository for information about spam-related activity and threats. The collective submissions of many Canadians will help identify possible organizations contravening the legislation which may warrant action. Your submission may also be a matter of interest under the CASL mandates of either the CRTC or the Competition Bureau.
If you choose to file a privacy complaint against a federal government institution, please use one of these three options:
- Fill out the Online Complaint Form
- Download, fill out a complaint form electronically, print and mail your complaint (PDF version)
- Download, print a complaint form, fill out by hand and mail your complaint (RTF version)
Note: If you are filing a complaint on behalf of someone else, you will need written authorization from that person. Here is a link to the OPC Authorization form.
If you use option 2 or 3, send your completed form to:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Inquiries: 1-800-282-1376 (toll-free)
There is no charge for filing a complaint with the Office of the Privacy Commissioner of Canada and you do not need to hire special advisors to help you with the process.
The personal information you provide on this form is protected under the provisions of the Access to Information Act and the Privacy Act. Please note that your name and the details of your complaint will be shared with the organization that is the subject of the complaint.