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Mind the gap: Poll finds many Canadian businesses believe privacy is important but not taking basic steps to protect customer information

Ten years after Canada’s private sector privacy law came into full effect, our latest survey has found that many Canadian businesses are still not taking the basic steps necessary to protect the personal information of their customers and clients – despite believing that protecting privacy is “extremely important”.

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OPC launches new online complaint form

Canadians who are concerned that their privacy has been compromised now have another way to submit complaints to the Office of the Privacy Commissioner of Canada (OPC). The Office has launched an online complaint form on its website. The form helps users compile and submit electronically all the information needed to properly file a privacy complaint under the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s federal private-sector privacy law, or under the Privacy Act, which applies to the federal public sector.

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