Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].
PIPEDA Case Summary: Company's collection of medical information unnecessary; safeguards are inappropriate
PIPEDA Case Summary: Bank uses SINs for credit matching purposes without meaningful consent
PIPEDA Case Summary: Telecommunications company disclosed customer's personal information
PIPEDA Case Summary: Bank failed to correct credit rating discrepancy and to provide access to financial records
An individual challenged the requirement to provide the medical diagnosis on her doctor's certificate for sick leave
PIPEDA Case Summary: An individual challenged the requirement to provide the medical diagnosis on her doctor's certificate for sick leave
PIPEDA Case Summary: Telecommunications company publishes customer's address without consent
PIPEDA Case Summary: Should spousal or partner consent be obtained for security clearance checks?
PIPEDA Case Summary: Bank fails to respond to access request within time limit
PIPEDA Case Summary: Bank exceeds time limits in responding to an access request
PIPEDA Case Summary: Bank accused of collecting too much information from credit card applicant
Showing items 411 through 420 of 641.
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