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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2003-218

Bank accused of using personal information for purposes other than those for which it was initially collected

PIPEDA Case Summary: Bank accused of using personal information for purposes other than those for which it was initially collected

Date of findings:
PIPEDA Case Summary #2003-208

Bank accused of collecting and disclosing personal information without consent

PIPEDA Case Summary: Bank accused of collecting and disclosing personal information without consent

Date of findings:
PIPEDA Case Summary #2003-211

Bank accused of improperly disclosing overdraft information to another bank

PIPEDA Case Summary: Bank accused of improperly disclosing overdraft information to another bank

Date of findings:
PIPEDA Case Summary #2003-215

Bank records customer call without consent

PIPEDA Case Summary: Bank records customer call without consent

Date of findings:
PIPEDA Case Summary #2003-214

Bank employee improperly collected and used customer personal information

PIPEDA Case Summary: Bank employee improperly collected and used customer personal information

Date of findings:
PIPEDA Case Summary #2003-200

Bank disclosure results in cancelled wedding

PIPEDA Case Summary: Bank disclosure results in cancelled wedding

Date of findings:
PIPEDA Case Summary #2003-207

Cellphone company meets conditions for opt-out consent

PIPEDA Case Summary: Cellphone company meets conditions for "opt-out" consent

Date of findings:
PIPEDA Case Summary #2003-212

Bank employee improperly accessed customer's account

PIPEDA Case Summary: Bank employee improperly accessed customer's account

Date of findings:
PIPEDA Case Summary #2003-213

Bank employee discussed customer's personal information with relatives

PIPEDA Case Summary: Bank employee discussed customer's personal information with relatives

Date of findings:
PIPEDA Case Summary #2003-203

Individual raises concerns about consent clauses on credit card application form

PIPEDA Case Summary: Individual raises concerns about consent clauses on credit card application form

Date of findings:

Showing items 411 through 420 of 627.

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