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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

PIPEDA Case Summary #2003-226

Company's collection of medical information unnecessary; safeguards are inappropriate

PIPEDA Case Summary: Company's collection of medical information unnecessary; safeguards are inappropriate

Date of findings:
PIPEDA Case Summary #2003-142

Bank uses SINs for credit matching purposes without meaningful consent

PIPEDA Case Summary: Bank uses SINs for credit matching purposes without meaningful consent

Date of findings:
PIPEDA Case Summary #2003-225

Telecommunications company disclosed customer's personal information

PIPEDA Case Summary: Telecommunications company disclosed customer's personal information

Date of findings:
PIPEDA Case Summary #2003-224

Bank failed to correct credit rating discrepancy and to provide access to financial records

PIPEDA Case Summary: Bank failed to correct credit rating discrepancy and to provide access to financial records

Date of findings:
PIPEDA Case Summary #2003-233

An individual challenged the requirement to provide the medical diagnosis on her doctor's certificate for sick leave

PIPEDA Case Summary: An individual challenged the requirement to provide the medical diagnosis on her doctor's certificate for sick leave

Date of findings:
PIPEDA Case Summary #2003-231

Telecommunications company publishes customer's address without consent

PIPEDA Case Summary: Telecommunications company publishes customer's address without consent

Date of findings:
PIPEDA Case Summary #2003-232

Should spousal or partner consent be obtained for security clearance checks?

PIPEDA Case Summary: Should spousal or partner consent be obtained for security clearance checks?

Date of findings:
PIPEDA Case Summary #2003-221

Bank fails to respond to access request within time limit

PIPEDA Case Summary: Bank fails to respond to access request within time limit

Date of findings:
PIPEDA Case Summary #2003-222

Bank exceeds time limits in responding to an access request

PIPEDA Case Summary: Bank exceeds time limits in responding to an access request

Date of findings:
PIPEDA Case Summary #2003-223

Bank accused of collecting too much information from credit card applicant

PIPEDA Case Summary: Bank accused of collecting too much information from credit card applicant

Date of findings:

Showing items 411 through 420 of 641.

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