Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].
PIPEDA Case Summary: Bank accused of collecting too much information from credit card applicant
PIPEDA Case Summary: Bank denied individual access to her personal information
PIPEDA Case Summary: Bank accused of improperly disclosing unlisted phone number to another financial institution
PIPEDA Case Summary: Telemarketer objects to employer sharing her sales results with other employees
PIPEDA Case Summary: Bank requires credit checks as condition for opening deposit account
Bank accused of using personal information for purposes other than those for which it was initially collected
PIPEDA Case Summary: Bank accused of using personal information for purposes other than those for which it was initially collected
PIPEDA Case Summary: Bank accused of collecting and disclosing personal information without consent
PIPEDA Case Summary: Bank accused of improperly disclosing overdraft information to another bank
PIPEDA Case Summary: Bank records customer call without consent
PIPEDA Case Summary: Bank employee improperly collected and used customer personal information
Showing items 421 through 430 of 642.
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