Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].
PIPEDA Case Summary: Bank disclosure results in cancelled wedding
PIPEDA Case Summary: Cellphone company meets conditions for "opt-out" consent
PIPEDA Case Summary: Bank employee improperly accessed customer's account
PIPEDA Case Summary: Bank employee discussed customer's personal information with relatives
PIPEDA Case Summary: Individual raises concerns about consent clauses on credit card application form
PIPEDA Case Summary: Telecommunications company accused of refusing service unless SIN was provided
Individual objects to bank's ongoing collection and disclosure of personal information with credit bureaus
PIPEDA Case Summary: Individual objects to bank's ongoing collection and disclosure of personal information with credit bureaus
PIPEDA Case Summary: Individual alleged that bank request for SIN was unnecessary
PIPEDA Case Summary: A telecommunications company requires two pieces of identification from a new subscriber
Showing items 431 through 440 of 642.
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