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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2003-175

Bank improperly discloses customer's personal information to ex-husband

PIPEDA Case Summary: Bank improperly discloses customer's personal information to ex-husband

Date of findings:
PIPEDA Case Summary #2003-185

Railway's reasons for collecting personal information deemed appropriate; safeguards, adequate

PIPEDA Case Summary: Railway's reasons for collecting personal information deemed appropriate; safeguards, adequate

Date of findings:
PIPEDA Case Summary #2003-172

Phone company discloses personal information without customer's knowledge and consent

PIPEDA Case Summary: Phone company discloses personal information without customer's knowledge and consent

Date of findings:
PIPEDA Case Summary #2003-173

Individual accuses bank of wrongfully disclosing financial records to government agency

PIPEDA Case Summary: Individual accuses bank of wrongfully disclosing financial records to government agency

Date of findings:
PIPEDA Case Summary #2003-174

Bank acted in accordance with section 7(3)(c)

PIPEDA Case Summary: Bank acted in accordance with section 7(3)©

Date of findings:
PIPEDA Case Summary #2003-178

Telecommunications company charges fee for non-published telephone service

PIPEDA Case Summary: Telecommunications company charges fee for non-published telephone service

Date of findings:
PIPEDA Case Summary #2003-170

Alleged inappropriate collection and use of personal information to deny credit limit increase

PIPEDA Case Summary: Alleged inappropriate collection and use of personal information to deny credit limit increase

Date of findings:
PIPEDA Case Summary #2003-171

Individual questions use of personal information by credit bureaus

PIPEDA Case Summary: Individual questions use of personal information by credit bureaus

Date of findings:
PIPEDA Case Summary #2003-168

Bank accused of non-consensual disclosure to debtor's employer

PIPEDA Case Summary: Bank accused of non-consensual disclosure to debtor's employer

Date of findings:
PIPEDA Case Summary #2003-166

Individual is denied a loan for not providing a Social Insurance Number

PIPEDA Case Summary: Individual is denied a loan for not providing a Social Insurance Number

Date of findings:

Showing items 451 through 460 of 626.

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