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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

PIPEDA Case Summary #2003-189

Bank removed customer's SIN from some, but not all, of its records

PIPEDA Case Summary: Bank removed customer's SIN from some, but not all, of its records

Date of findings:
PIPEDA Case Summary #2003-194

Credit reporting agencies acquitted of misusing consumers' social insurance numbers

PIPEDA Case Summary: Credit reporting agencies acquitted of misusing consumers' social insurance numbers

Date of findings:
PIPEDA Case Summary #2003-190

Bank opens former employee's mail

PIPEDA Case Summary: Bank opens former employee's mail

Date of findings:
PIPEDA Case Summary #2003-191

Company's collection and disclosure of employee sick leave information

PIPEDA Case Summary: Company's collection and disclosure of employee sick leave information

Date of findings:
PIPEDA Case Summary #2003-186

Telecommunications company accused of improper collection and use of personal information

PIPEDA Case Summary: Telecommunications company accused of improper collection and use of personal information

Date of findings:
PIPEDA Case Summary #2003-180

Bank uses tape-recording of customer's call for unidentified training purpose; connects another customer to the recording

PIPEDA Case Summary: Bank uses tape-recording of customer's call for unidentified training purpose; connects another customer to the recording

Date of findings:
PIPEDA Case Summary #2003-183

Bank not required to publicize detailed privacy policies and procedures

PIPEDA Case Summary: Bank not required to publicize detailed privacy policies and procedures

Date of findings:
PIPEDA Case Summary #2003-184

Application form asks for consent to open-ended collection, use and disclosure of personal information

PIPEDA Case Summary: Application form asks for consent to open-ended collection, use and disclosure of personal information

Date of findings:
PIPEDA Case Summary #2003-181

Alleged inappropriate disclosure of personal information to a third party

PIPEDA Case Summary: Alleged inappropriate disclosure of personal information to a third party

Date of findings:
PIPEDA Case Summary #2003-182

Couple allege non-consensual disclosure of personal information by credit reporting agency

PIPEDA Case Summary: Couple allege non-consensual disclosure of personal information by credit reporting agency

Date of findings:

Showing items 451 through 460 of 642.

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