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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

PIPEDA Case Summary #2003-187

Credit bureaus exceed time limits for access requests, but amend inaccurate information

PIPEDA Case Summary: Credit bureaus exceed time limits for access requests, but amend inaccurate information

Date of findings:
PIPEDA Case Summary #2003-188

A credit agency is accused of disclosing personal information to a company without consent

PIPEDA Case Summary: A credit agency is accused of disclosing personal information to a company without consent

Date of findings:
PIPEDA Case Summary #2003-193

Telecommunications company accused of doing a credit check without consent

PIPEDA Case Summary: Telecommunications company accused of doing a credit check without consent

Date of findings:
PIPEDA Case Summary #2003-179

Trucking company accused of refusing former employee's access request

PIPEDA Case Summary: Trucking company accused of refusing former employee's access request

Date of findings:
PIPEDA Case Summary #2003-177

Bank leaves computer logged on in public area; customer obtains sensitive personal account information without password

PIPEDA Case Summary: Bank leaves computer logged on in public area; customer obtains sensitive personal account information without password

Date of findings:
PIPEDA Case Summary #2003-176

Bank records customer call without consent; refuses to erase tape

PIPEDA Case Summary: Bank records customer call without consent; refuses to erase tape

Date of findings:
PIPEDA Case Summary #2003-175

Bank improperly discloses customer's personal information to ex-husband

PIPEDA Case Summary: Bank improperly discloses customer's personal information to ex-husband

Date of findings:
PIPEDA Case Summary #2003-185

Railway's reasons for collecting personal information deemed appropriate; safeguards, adequate

PIPEDA Case Summary: Railway's reasons for collecting personal information deemed appropriate; safeguards, adequate

Date of findings:
PIPEDA Case Summary #2003-172

Phone company discloses personal information without customer's knowledge and consent

PIPEDA Case Summary: Phone company discloses personal information without customer's knowledge and consent

Date of findings:
PIPEDA Case Summary #2003-173

Individual accuses bank of wrongfully disclosing financial records to government agency

PIPEDA Case Summary: Individual accuses bank of wrongfully disclosing financial records to government agency

Date of findings:

Showing items 461 through 470 of 642.

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