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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2003-166

Individual is denied a loan for not providing a Social Insurance Number

PIPEDA Case Summary: Individual is denied a loan for not providing a Social Insurance Number

Date of findings:
PIPEDA Case Summary #2003-165

Individual is denied access to personal information

PIPEDA Case Summary: Individual is denied access to personal information

Date of findings:
PIPEDA Case Summary #2003-163

Bank fails to maintain up to date, accurate personal information

PIPEDA Case Summary: Bank fails to maintain up to date, accurate personal information

Date of findings:
PIPEDA Case Summary #2003-164

Commissioner considers jurisdiction over disclosure of personal information by a trust fund organization

PIPEDA Case Summary: Commissioner considers jurisdiction over disclosure of personal information by a trust fund organization

Date of findings:
PIPEDA Case Summary #2003-156

Husband's name appears on wife's credit line statement

PIPEDA Case Summary: Husband's name appears on wife's credit line statement

Date of findings:
PIPEDA Case Summary #2003-157

Credit reporting agency accused of inappropriately expunging positive credit history

PIPEDA Case Summary: Credit reporting agency accused of inappropriately expunging positive credit history

Date of findings:
PIPEDA Case Summary #2003-158

Bank discloses a customer's personal information without consent

PIPEDA Case Summary: Bank discloses a customer's personal information without consent

Date of findings:
PIPEDA Case Summary #2003-159

Bank obtains meaningful consent to use SINs for credit matching purposes

PIPEDA Case Summary: Bank obtains meaningful consent to use SINs for credit matching purposes

Date of findings:
PIPEDA Case Summary #2003-160

Telecommunications company monitors customer calls

PIPEDA Case Summary: Telecommunications company monitors customer calls

Date of findings:
PIPEDA Case Summary #2003-161

Former employee accuses employer of disclosing information about her work performance to co-workers

PIPEDA Case Summary: Former employee accuses employer of disclosing information about her work performance to co-workers

Date of findings:

Showing items 461 through 470 of 627.

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