Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].
PIPEDA Case Summary: Credit bureaus exceed time limits for access requests, but amend inaccurate information
PIPEDA Case Summary: A credit agency is accused of disclosing personal information to a company without consent
PIPEDA Case Summary: Telecommunications company accused of doing a credit check without consent
PIPEDA Case Summary: Trucking company accused of refusing former employee's access request
Bank leaves computer logged on in public area; customer obtains sensitive personal account information without password
PIPEDA Case Summary: Bank leaves computer logged on in public area; customer obtains sensitive personal account information without password
PIPEDA Case Summary: Bank records customer call without consent; refuses to erase tape
PIPEDA Case Summary: Bank improperly discloses customer's personal information to ex-husband
PIPEDA Case Summary: Railway's reasons for collecting personal information deemed appropriate; safeguards, adequate
PIPEDA Case Summary: Phone company discloses personal information without customer's knowledge and consent
PIPEDA Case Summary: Individual accuses bank of wrongfully disclosing financial records to government agency
Showing items 461 through 470 of 642.
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