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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2003-162

Customer complains about airline's use of cookies on its Web site

PIPEDA Case Summary: Customer complains about airline's use of "cookies" on its Web site

Date of findings:
PIPEDA Case Summary #2003-154

Couple dismayed at receiving unsealed envelope from bank

PIPEDA Case Summary: Couple dismayed at receiving unsealed envelope from bank

Date of findings:
PIPEDA Case Summary #2003-155

Bank relies on call display to identify customer and access account information

PIPEDA Case Summary: Bank relies on call display to identify customer and access account information

Date of findings:
PIPEDA Case Summary #2003-151

Individual objects to request for SIN for purpose of credit inquiry and clause consenting to disclosure of personal information

PIPEDA Case Summary: Individual objects to request for SIN for purpose of credit inquiry and clause consenting to disclosure of personal information

Date of findings:
PIPEDA Case Summary #2003-152

Cable provider accused of collecting excessive personal information as a condition of service

PIPEDA Case Summary: Cable provider accused of collecting excessive personal information as a condition of service

Date of findings:
PIPEDA Case Summary #2003-153

Telecommunications company does not improperly collect or use employee statistics

PIPEDA Case Summary: Telecommunications company does not improperly collect or use employee statistics

Date of findings:
PIPEDA Case Summary #2003-150

Credit agency accused of improper disclosure of personal information

PIPEDA Case Summary: Credit agency accused of improper disclosure of personal information

Date of findings:
PIPEDA Case Summary #2003-167

Subscriber objects to magazine's rental of his name and address to marketers

PIPEDA Case Summary: Subscriber objects to magazine's rental of his name and address to marketers

Date of findings:
PIPEDA Case Summary #2003-148

Air traveller offended by airline's information requirements for baggage claim

PIPEDA Case Summary: Air traveller offended by airline's information requirements for baggage claim

Date of findings:
PIPEDA Case Summary #2003-149

Individual denied access to personal information

PIPEDA Case Summary: Individual denied access to personal information

Date of findings:

Showing items 471 through 480 of 627.

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