Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
PIPEDA Case Summary: Alleged disclosure of personal information to a third party without consent
PIPEDA Case Summary: Bank accused of denying access request and disclosing personal information without consent
PIPEDA Case Summary: Credit agency accused of disclosing personal information without knowledge and consent
PIPEDA Case Summary: Bank accused of inappropriately demanding SIN to open child's account
PIPEDA Case Summary: Bank requested to correct personal information of customer
PIPEDA Case Summary: Individual alleged that former employer disclosed personal information without consent
PIPEDA Case Summary: Individual refused access to credit history
PIPEDA Case Summary: Individual alleged that employer asked for too much medical information
PIPEDA Case Summary: Employee accuses company of denying access request
PIPEDA Case Summary: Telecommunications company accused of not protecting account against unauthorized access
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