Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].
PIPEDA Case Summary: Bank discloses a customer's personal information without consent
PIPEDA Case Summary: Bank obtains meaningful consent to use SINs for credit matching purposes
PIPEDA Case Summary: Telecommunications company monitors customer calls
PIPEDA Case Summary: Former employee accuses employer of disclosing information about her work performance to co-workers
PIPEDA Case Summary: Customer complains about airline's use of "cookies" on its Web site
PIPEDA Case Summary: Couple dismayed at receiving unsealed envelope from bank
PIPEDA Case Summary: Bank relies on call display to identify customer and access account information
Individual objects to request for SIN for purpose of credit inquiry and clause consenting to disclosure of personal information
PIPEDA Case Summary: Individual objects to request for SIN for purpose of credit inquiry and clause consenting to disclosure of personal information
PIPEDA Case Summary: Cable provider accused of collecting excessive personal information as a condition of service
PIPEDA Case Summary: Telecommunications company does not improperly collect or use employee statistics
Showing items 481 through 490 of 641.
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