Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
PIPEDA Case Summary: Telecommunications company accused of not protecting account against unauthorized access
PIPEDA Case Summary: Unlisted address appears on electronic directory
PIPEDA Case Summary: Individual claims that bank collected unnecessary information and retained it for too long
PIPEDA Case Summary: Citizen objects to cable company broadcasting street activities on local channel and Web site
PIPEDA Case Summary: Company accused of reporting inaccurate information to credit bureaus
PIPEDA Case Summary: Telecommunications company accused of using customer's personal information without consent
PIPEDA Case Summary: Employee alleges company forcing consent to security screening
PIPEDA Case Summary: Disclosure of personal information in the collection of a debt
PIPEDA Case Summary: Airline accused of collecting too much information for U.S. authorities
PIPEDA Case Summary: Bank released personal information of third parties without their knowledge and consent
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