Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2003-116

Customer opts-out of receiving promotional material but bank continues to send it

PIPEDA Case Summary: Customer opts-out of receiving promotional material but bank continues to send it

Date of findings:
PIPEDA Case Summary #2003-121

Bank employee uses customer's information to commit fraud

PIPEDA Case Summary: Bank employee uses customer's information to commit fraud

Date of findings:
PIPEDA Case Summary #2003-114

Employee objects to company's use of digital video surveillance cameras

PIPEDA Case Summary: Employee objects to company's use of digital video surveillance cameras

Date of findings:
PIPEDA Case Summary #2003-113

Bank employee accused of disclosing customer's sensitive information to third parties

PIPEDA Case Summary: Bank employee accused of disclosing customer's sensitive information to third parties

Date of findings:
PIPEDA Case Summary #2002-115

Customers object to use of Social Insurance Number to activate credit card

PIPEDA Case Summary: Customers object to use of Social Insurance Number to activate credit card

Date of findings:
PIPEDA Case Summary #2002-111

Individual denied access to personal information

PIPEDA Case Summary: Individual denied access to personal information

Date of findings:
PIPEDA Case Summary #2002-110

Individual denied access to personal information in employment file

PIPEDA Case Summary: Individual denied access to personal information in employment file

Date of findings:
PIPEDA Case Summary #2002-109

Commissioner considers jurisdiction over use of personal information by bank subsidiary

PIPEDA Case Summary : Commissioner considers jurisdiction over use of personal information by bank subsidiary

Date of findings:
PIPEDA Case Summary #2002-108

Wife accuses bank of telling husband about her credit card

PIPEDA Case Summary: Wife accuses bank of telling husband about her credit card

Date of findings:
PIPEDA Case Summary #2002-107

Individual complains about inappropriate personal information safeguards and disclosure

PIPEDA Case Summary: Individual complains about inappropriate personal information safeguards and disclosure

Date of findings:

Showing items 501 through 510 of 618.

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