Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
PIPEDA Case Summary: Customer opts-out of receiving promotional material but bank continues to send it
PIPEDA Case Summary: Bank employee uses customer's information to commit fraud
PIPEDA Case Summary: Employee objects to company's use of digital video surveillance cameras
PIPEDA Case Summary: Bank employee accused of disclosing customer's sensitive information to third parties
PIPEDA Case Summary: Customers object to use of Social Insurance Number to activate credit card
PIPEDA Case Summary: Individual denied access to personal information
PIPEDA Case Summary: Individual denied access to personal information in employment file
PIPEDA Case Summary : Commissioner considers jurisdiction over use of personal information by bank subsidiary
PIPEDA Case Summary: Wife accuses bank of telling husband about her credit card
PIPEDA Case Summary: Individual complains about inappropriate personal information safeguards and disclosure
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