Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
PIPEDA Case Summary: Customer objects to bank using Social Insurance Number to activate credit cards
PIPEDA Case Summary: Cellular phone customer objects to supplying personal information for credit check
PIPEDA Case Summary: Railway employee denied access to letter in employment file
PIPEDA Case Summary: Individual objects to agency's delayed response to request for credit history
PIPEDA Case Summary: Denied access to personal information in human resource file
PIPEDA Case Summary: Woman accuses bank of telling her mother about her bank account
PIPEDA Case Summary: Individual denied access to personal information
PIPEDA Case Summary: Individual alleges that a bank forced him to provide personal information
PIPEDA Case Summary : Bank improperly disclosed personal information; exception under section 7(3)(c) rejected
PIPEDA Case Summary: Personal information improperly disclosed to collection agency
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