Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2002-94

Individual objects to request for information as condition of supply of service

PIPEDA Case Summary: Individual objects to request for information as condition of supply of service

Date of findings:
PIPEDA Case Summary #2002-93

Individual complains that bank used personal information for purpose other than that for which it was collected

PIPEDA Case Summary: Individual complains that bank used personal information for purpose other than that for which it was collected

Date of findings:
PIPEDA Case Summary #2002-92

Access denied to records generated for previous complaint investigation

PIPEDA Case Summary: Access denied to records generated for previous complaint investigation

Date of findings:
PIPEDA Case Summary #2002-91

Marketing firm accused of improper disclosure of survey information

PIPEDA Case Summary: Marketing firm accused of improper disclosure of survey information

Date of findings:
PIPEDA Case Summary #2002-89

Passenger objects to photograph taken by airline employee during a flight

PIPEDA Case Summary: Passenger objects to photograph taken by airline employee during a flight

Date of findings:
PIPEDA Case Summary #2002-90

Individual alleges that bank denied him access to his personal information

PIPEDA Case Summary: Individual alleges that bank denied him access to his personal information

Date of findings:
PIPEDA Case Summary #2002-88

Former telco employee denied access to certain employment file information

PIPEDA Case Summary: Former telco employee denied access to certain employment file information

Date of findings:
PIPEDA Case Summary #2002-85

Customer questions credit rating assigned by bank

PIPEDA Case Summary: Customer questions credit rating assigned by bank

Date of findings:
PIPEDA Case Summary #2002-86

Bank failed to inform customer of taped telephone call

PIPEDA Case Summary: Bank failed to inform customer of taped telephone call

Date of findings:
PIPEDA Case Summary #2002-87

Employees allege refused access to results of job competition

PIPEDA Case Summary: Employees allege refused access to results of job competition

Date of findings:

Showing items 511 through 520 of 607.

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