Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
PIPEDA Case Summary: Customers object to use of Social Insurance Number to activate credit card
PIPEDA Case Summary: Railway employee denied access to letter in employment file
PIPEDA Case Summary: Individual objects to agency's delayed response to request for credit history
PIPEDA Case Summary: Denied access to personal information in human resource file
PIPEDA Case Summary: Woman accuses bank of telling her mother about her bank account
PIPEDA Case Summary: Individual denied access to personal information in employment file
PIPEDA Case Summary : Commissioner considers jurisdiction over use of personal information by bank subsidiary
PIPEDA Case Summary: Wife accuses bank of telling husband about her credit card
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