Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
PIPEDA Case Summary: Personal information improperly disclosed to collection agency
PIPEDA Case Summary: Individual objects to request for information as condition of supply of service
Individual complains that bank used personal information for purpose other than that for which it was collected
PIPEDA Case Summary: Individual complains that bank used personal information for purpose other than that for which it was collected
PIPEDA Case Summary: Access denied to records generated for previous complaint investigation
PIPEDA Case Summary: Marketing firm accused of improper disclosure of survey information
PIPEDA Case Summary: Passenger objects to photograph taken by airline employee during a flight
PIPEDA Case Summary: Individual alleges that bank denied him access to his personal information
PIPEDA Case Summary: Former telco employee denied access to certain employment file information
PIPEDA Case Summary: Customer questions credit rating assigned by bank
PIPEDA Case Summary: Bank failed to inform customer of taped telephone call
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