Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2002-107

Individual complains about inappropriate personal information safeguards and disclosure

PIPEDA Case Summary: Individual complains about inappropriate personal information safeguards and disclosure

Date of findings:
PIPEDA Case Summary #2002-106

Pilot required to consent to open-ended collection and disclosure of personal information

PIPEDA Case Summary: Pilot required to consent to open-ended collection and disclosure of personal information

Date of findings:
PIPEDA Case Summary #2002-105

Customer objects to bank using Social Insurance Number to activate credit cards

PIPEDA Case Summary: Customer objects to bank using Social Insurance Number to activate credit cards

Date of findings:
PIPEDA Case Summary #2002-104

Cellular phone customer objects to supplying personal information for credit check

PIPEDA Case Summary: Cellular phone customer objects to supplying personal information for credit check

Date of findings:
PIPEDA Case Summary #2002-95

Individual alleges that a bank forced him to provide personal information

PIPEDA Case Summary: Individual alleges that a bank forced him to provide personal information

Date of findings:
PIPEDA Case Summary #2002-96

Bank improperly disclosed personal information; exception under section 7(3)(c) rejected

PIPEDA Case Summary : Bank improperly disclosed personal information; exception under section 7(3)(c) rejected

Date of findings:
PIPEDA Case Summary #2002-99

Personal information improperly disclosed to collection agency

PIPEDA Case Summary: Personal information improperly disclosed to collection agency

Date of findings:
PIPEDA Case Summary #2002-94

Individual objects to request for information as condition of supply of service

PIPEDA Case Summary: Individual objects to request for information as condition of supply of service

Date of findings:
PIPEDA Case Summary #2002-93

Individual complains that bank used personal information for purpose other than that for which it was collected

PIPEDA Case Summary: Individual complains that bank used personal information for purpose other than that for which it was collected

Date of findings:
PIPEDA Case Summary #2002-92

Access denied to records generated for previous complaint investigation

PIPEDA Case Summary: Access denied to records generated for previous complaint investigation

Date of findings:

Showing items 521 through 530 of 624.

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