Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].
Employer's practice of collecting personal medical information to support a transfer request deemed appropriate
PIPEDA Case Summary: Employer's practice of collecting personal medical information to support a transfer request deemed appropriate
Employer's policy and practices regarding the collection of personal medical information deemed appropriate
PIPEDA Case Summary: Employer's policy and practices regarding the collection of personal medical information deemed appropriate
PIPEDA Case Summary: Bank requires credit check on small business account applicant
PIPEDA Case Summary: Customer opts-out of receiving promotional material but bank continues to send it
PIPEDA Case Summary: Bank employee uses customer's information to commit fraud
PIPEDA Case Summary: Employee objects to company's use of digital video surveillance cameras
PIPEDA Case Summary: Bank employee accused of disclosing customer's sensitive information to third parties
PIPEDA Case Summary: Customers object to use of Social Insurance Number to activate credit card
PIPEDA Case Summary: Railway employee denied access to letter in employment file
PIPEDA Case Summary: Individual objects to agency's delayed response to request for credit history
Showing items 521 through 530 of 641.
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