Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
PIPEDA Case Summary: Bank cites exemption to deny former employee access to personal information
PIPEDA Case Summary: Bank accused of withholding audit trail information
PIPEDA Case Summary: Telecommunications company improves its collection and disclosure practices
PIPEDA Case Summary: Telecommunications company asked to adopt consistent retention practices
PIPEDA Case Summary: Bank adopts sweeping changes to its information collection practices
PIPEDA Case Summary: Collection and use of electronic signatures by courier company
PIPEDA Case Summary: Employee objects to company's use of social insurance numbers on forms
PIPEDA Case Summary: Bank accused of assigning inaccurate credit ratings
PIPEDA Case Summary: Bank accused of withholding personal information related to fraud investigation
PIPEDA Case Summary: Several complaints about agency's delayed response to requests for credit histories
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