Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2002-66

Internet service provider accused of withholding e-mails sent to suspended account

PIPEDA Case Summary: Internet service provider accused of withholding e-mails sent to suspended account

Date of findings:
PIPEDA Case Summary #2002-65

Employer accused of forcing consent to security screening

PIPEDA Case Summary: Employer accused of forcing consent to security screening

Date of findings:
PIPEDA Case Summary #2002-64

Couple objects to agency's delayed response to requests for credit histories

PIPEDA Case Summary: Couple objects to agency's delayed response to requests for credit histories

Date of findings:
PIPEDA Case Summary #2002-63

Bank refuses customer access to internal credit score

PIPEDA Case Summary: Bank refuses customer access to internal credit score

Date of findings:
PIPEDA Case Summary #2002-62

Airline accused of improper disclosure of travel information to government department

PIPEDA Case Summary: Airline accused of improper disclosure of travel information to government department

Date of findings:
PIPEDA Case Summary #2002-61

Customer alleges company used his phone records to trace debtor

PIPEDA Case Summary: Customer alleges company used his phone records to trace debtor

Date of findings:
PIPEDA Case Summary #2002-60

Airport employee demands access to personal information from airline

PIPEDA Case Summary: Airport employee demands access to personal information from airline

Date of findings:
PIPEDA Case Summary #2002-59

Couple objects to agency's delayed response to requests for credit histories

PIPEDA Case Summary: Couple objects to agency's delayed response to requests for credit histories

Date of findings:
PIPEDA Case Summary #2002-55

Company accused of withholding telephone records

PIPEDA Case Summary: Company accused of withholding telephone records

Date of findings:
PIPEDA Case Summary #2002-56

Telephone company demands identification from new subscribers

PIPEDA Case Summary: Telephone company demands identification from new subscribers

Date of findings:

Showing items 541 through 550 of 607.

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