Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2002-73

Telecommunications company asked to adopt consistent retention practices

PIPEDA Case Summary: Telecommunications company asked to adopt consistent retention practices

Date of findings:
PIPEDA Case Summary #2002-97

Bank adopts sweeping changes to its information collection practices

PIPEDA Case Summary: Bank adopts sweeping changes to its information collection practices

Date of findings:
PIPEDA Case Summary #2002-71

Collection and use of electronic signatures by courier company

PIPEDA Case Summary: Collection and use of electronic signatures by courier company

Date of findings:
PIPEDA Case Summary #2002-69

Employee objects to company's use of social insurance numbers on forms

PIPEDA Case Summary: Employee objects to company's use of social insurance numbers on forms

Date of findings:
PIPEDA Case Summary #2002-70

Bank accused of assigning inaccurate credit ratings

PIPEDA Case Summary: Bank accused of assigning inaccurate credit ratings

Date of findings:
PIPEDA Case Summary #2002-68

Bank accused of withholding personal information related to fraud investigation

PIPEDA Case Summary: Bank accused of withholding personal information related to fraud investigation

Date of findings:
PIPEDA Case Summary #2002-67

Several complaints about agency's delayed response to requests for credit histories

PIPEDA Case Summary: Several complaints about agency's delayed response to requests for credit histories

Date of findings:
PIPEDA Case Summary #2002-66

Internet service provider accused of withholding e-mails sent to suspended account

PIPEDA Case Summary: Internet service provider accused of withholding e-mails sent to suspended account

Date of findings:
PIPEDA Case Summary #2002-65

Employer accused of forcing consent to security screening

PIPEDA Case Summary: Employer accused of forcing consent to security screening

Date of findings:
PIPEDA Case Summary #2002-64

Couple objects to agency's delayed response to requests for credit histories

PIPEDA Case Summary: Couple objects to agency's delayed response to requests for credit histories

Date of findings:

Showing items 551 through 560 of 624.

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