Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
PIPEDA Case Summary #2002-46: Bank accused of inappropriately demanding birthdates from account applicants
PIPEDA Case Summary #2002-45: Bank accused of misrepresenting purposes in collecting date of birth
PIPEDA Case Summary #2002-44: Bank accused of withholding information on former employee
PIPEDA Case Summary #2002-43: Credit card fraud victim questions bank's use of first-class mail as privacy safeguard
PIPEDA Case Summary #2002-41: Customer protests when company says it gave away his e-mail account
PIPEDA Case Summary #2002-40: Applicant objects to credit check as condition for opening bank account
PIPEDA Case Summary: Privacy Commissioner releases finding on a bank's refusal to release credit score
PIPEDA Case Summary #2002-38: Telecommunications company accused of inappropriately using customer information
PIPEDA Case Summary #2002-37: Airport management cites solicitor-client privilege to withhold employee's information
PIPEDA Case Summary #2002-36: Bank accused of withholding information on customer's debt payments
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