Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
PIPEDA Case Summary: Bank refuses customer access to internal credit score
PIPEDA Case Summary: Airline accused of improper disclosure of travel information to government department
PIPEDA Case Summary: Customer alleges company used his phone records to trace debtor
PIPEDA Case Summary: Airport employee demands access to personal information from airline
PIPEDA Case Summary: Couple objects to agency's delayed response to requests for credit histories
PIPEDA Case Summary: Company accused of withholding telephone records
PIPEDA Case Summary: Telephone company demands identification from new subscribers
PIPEDA Case Summary: Customer objects to Social Insurance Number on address label of telephone bill
PIPEDA Case Summary: Bank accused of withholding credit agency information about credit applicant
PIPEDA Case Summary: Bank accused of providing police with surveillance photos of the wrong person
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