Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
PIPEDA Case Summary: Company accused of withholding telephone records
PIPEDA Case Summary: Telephone company demands identification from new subscribers
PIPEDA Case Summary: Customer objects to Social Insurance Number on address label of telephone bill
PIPEDA Case Summary: Bank accused of withholding credit agency information about credit applicant
PIPEDA Case Summary: Bank accused of providing police with surveillance photos of the wrong person
PIPEDA Case Summary: Couple alleges improper disclosure of telephone records to a third party
PIPEDA Case Summary: Company accused of failing to safeguard information of online contest entrants
PIPEDA Case Summary #2002-51: Bank accused of non-consensual recording and disclosure of telephone conversation
PIPEDA Case Summary #2002-50: Bank accused of withholding information on former employee's dismissal
PIPEDA Case Summary #2002-49: Credit applicant accuses bank of withholding credit reporting information
Showing items 561 through 570 of 619.
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