Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
PIPEDA Case Summary #2002-34: Bank accused of improper disclosure of customer's information to collection agency
PIPEDA Case Summary #2002-35: Bank customer objects to being surveyed by private firm
PIPEDA Case Summary #2002-30: Bank accused of divulging personal banking affairs to customer's employer
PIPEDA Case Summary #2002-31: Customer claims telecommunications company refused access to account records
PIPEDA Case Summary #2002-32: Former employee accuses telecommunications company of withholding employment records
PIPEDA Case Summary #2002-33: Bank offers $20 gift certificate as compensation for privacy violation
PIPEDA Case Summary #2002-29: Bank accused of withholding loan information
PIPEDA Case Summary #2002-28: Bank sends customers' pay stubs to wrong party
PIPEDA Case Summary #2001-27: Man objects on principle to bank's identification program
PIPEDA Case Summary #2001-26: Couple alleges bank withheld loan information
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