Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2002-31

Customer claims telecommunications company refused access to account records

PIPEDA Case Summary #2002-31: Customer claims telecommunications company refused access to account records

Date of findings:
PIPEDA Case Summary #2002-32

Former employee accuses telecommunications company of withholding employment records

PIPEDA Case Summary #2002-32: Former employee accuses telecommunications company of withholding employment records

Date of findings:
PIPEDA Case Summary #2002-33

Bank offers $20 gift certificate as compensation for privacy violation

PIPEDA Case Summary #2002-33: Bank offers $20 gift certificate as compensation for privacy violation

Date of findings:
PIPEDA Case Summary #2002-29

Bank accused of withholding loan information

PIPEDA Case Summary #2002-29: Bank accused of withholding loan information

Date of findings:
PIPEDA Case Summary #2002-28

Bank sends customers' pay stubs to wrong party

PIPEDA Case Summary #2002-28: Bank sends customers' pay stubs to wrong party

Date of findings:
PIPEDA Case Summary #2001-27

Man objects on principle to bank's identification program

PIPEDA Case Summary #2001-27: Man objects on principle to bank's identification program

Date of findings:
PIPEDA Case Summary #2001-26

Couple alleges bank withheld loan information

PIPEDA Case Summary #2001-26: Couple alleges bank withheld loan information

Date of findings:
PIPEDA Case Summary #2001-25

A broadcaster accused of collecting personal information via Web site

PIPEDA Case Summary #2001-25: A broadcaster accused of collecting personal information via Web site

Date of findings:
PIPEDA Case Summary #2001-24

Telephone company demands identification from new subscribers

PIPEDA Case Summary #2001-24: Telephone company demands identification from new subscribers

Date of findings:
PIPEDA Case Summary #2001-23

Employee objects to employer's use of bank account number on pay statement

PIPEDA Case Summary: Employee objects to employer's use of bank account number on pay statement

Date of findings:

Showing items 591 through 600 of 624.

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