Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
PIPEDA Case Summary #2001-26: Couple alleges bank withheld loan information
PIPEDA Case Summary #2001-25: A broadcaster accused of collecting personal information via Web site
PIPEDA Case Summary #2001-24: Telephone company demands identification from new subscribers
PIPEDA Case Summary: Employee objects to employer's use of bank account number on pay statement
PIPEDA Case Summary #2001-22: Company asks for customer's SIN as a matter of policy
PIPEDA Case Summary #2001-21: User accuses ISP owner of reading and blocking her e-mail
PIPEDA Case Summary #2001-20: Employer sends third parties copies of response to employee's access requests
PIPEDA Case Summary: Airline accused of refusing access to personal information about vacation incidents
PIPEDA Case Summary: Requester alleges non-receipt of credit report from agency
PIPEDA Case Summary: Employee alleges non-consensual disclosure by employer to investment firm
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