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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

PIPEDA Case Summary #2002-39

Privacy Commissioner releases finding on a bank's refusal to release credit score

PIPEDA Case Summary: Privacy Commissioner releases finding on a bank's refusal to release credit score

Date of findings:
PIPEDA Case Summary #2002-38

Telecommunications company accused of inappropriately using customer information

PIPEDA Case Summary #2002-38: Telecommunications company accused of inappropriately using customer information

Date of findings:
PIPEDA Case Summary #2002-37

Airport management cites solicitor-client privilege to withhold employee's information

PIPEDA Case Summary #2002-37: Airport management cites solicitor-client privilege to withhold employee's information

Date of findings:
PIPEDA Case Summary #2002-36

Bank accused of withholding information on customer's debt payments

PIPEDA Case Summary #2002-36: Bank accused of withholding information on customer's debt payments

Date of findings:
PIPEDA Case Summary #2002-34

Bank accused of improper disclosure of customer's information to collection agency

PIPEDA Case Summary #2002-34: Bank accused of improper disclosure of customer's information to collection agency

Date of findings:
PIPEDA Case Summary #2002-35

Bank customer objects to being surveyed by private firm

PIPEDA Case Summary #2002-35: Bank customer objects to being surveyed by private firm

Date of findings:
PIPEDA Case Summary #2002-30

Bank accused of divulging personal banking affairs to customer's employer

PIPEDA Case Summary #2002-30: Bank accused of divulging personal banking affairs to customer's employer

Date of findings:
PIPEDA Case Summary #2002-31

Customer claims telecommunications company refused access to account records

PIPEDA Case Summary #2002-31: Customer claims telecommunications company refused access to account records

Date of findings:
PIPEDA Case Summary #2002-32

Former employee accuses telecommunications company of withholding employment records

PIPEDA Case Summary #2002-32: Former employee accuses telecommunications company of withholding employment records

Date of findings:
PIPEDA Case Summary #2002-33

Bank offers $20 gift certificate as compensation for privacy violation

PIPEDA Case Summary #2002-33: Bank offers $20 gift certificate as compensation for privacy violation

Date of findings:

Showing items 601 through 610 of 641.

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