Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
PIPEDA Case Summary: Bank accused of withholding bond certificates
PIPEDA Case Summary: Bank loses customer's personal information
PIPEDA Case Summary: Trucking company collects personal information intended for Canada Customs
PIPEDA Case Summary: Use and disclosure of personal information in telephone directories
PIPEDA Case Summary: Bank teller writes account number on cheque
PIPEDA Case Summary: Bank customer requests credit score information
PIPEDA Case Summary: Personal information retained after application rejected
PIPEDA Case Summary: Security of a bank's automated telephone service
PIPEDA Case Summary: Musician objects to collection of salary information by professional organization
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