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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

Incident Summary #12

Break with security procedures exposes financial planner’s client to privacy breach

Date of findings:
PIPEDA Case Summary #2016-007

An organization's privacy policy and procedures must be implemented effectively

PIPEDA Case Summary: An organization's privacy policy and procedures must be implemented effectively

Date of findings:
PIPEDA Case Summary #2015-014

Pension and benefit provider agrees to revamp authentication and address-change procedures after misdirected mailings

PIPEDA Case Summary: Pension and benefit provider agrees to revamp authentication and address-change procedures after misdirected mailings

Date of findings:
PIPEDA Case Summary #2015-015

Roofing company takes measures to ensure sub-contractors follow its privacy policy

PIPEDA Case Summary: Roofing company takes measures to ensure sub-contractors follow its privacy policy

Date of findings:
PIPEDA Case Summary #2016-004

Retailer shares customer’s in-store behaviour with the customer’s employer

PIPEDA Case Summary: Retailer shares customer’s in-store behaviour with the customer’s employer

Date of findings:
Discontinued Case Summary #2015-001

Real estate management company responds fairly and reasonably to surveillance camera concerns

PIPEDA Discontinued Case Summary: Real estate management company responds fairly and reasonably to surveillance camera concerns

Date of findings:
Incident Summary #11

Financial institution reacts quickly to mass-mailing error

Date of findings:
Early resolved case summary #2015-02

Retailer takes remedial actions after employee inappropriately texted customer

Early resolved case summary #2015-02: Retailer takes remedial actions after employee inappropriately texted customer

Date of findings:
Early resolved case summary #2013-01:

Property management company alters its rental application form to make clear that Social Insurance Number is optional

Date of findings:
Incident Summary #10

Cable provider removes personal information posted online of customers with overdue accounts

Date of findings:

Showing items 71 through 80 of 152.

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