Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Report of Findings #2014-019

Insurance provider revises retention period and practices for insurance quotes containing personal information

PIPEDA Report of Findings: Insurance provider revises retention period and practices for insurance quotes containing personal information

Date of findings:
PIPEDA Case Summary #2015-004

Airport must change its procedures for handling third-party requests for airport terminal video surveillance to comply with subsection 7(3) of PIPEDA

PIPEDA Case Summary: Airport must change its procedures for handling third-party requests for airport terminal video surveillance to comply with subsection 7(3) of PIPEDA

Date of findings:
PIPEDA Report of Findings #2014-018

Due diligence must be exercised and documented when applying exemptions to disclosing personal information without consent

PIPEDA Report of Findings: Due diligence must be exercised and documented when applying exemptions to disclosing personal information without consent

Date of findings:
PIPEDA Report of Findings #2014-015

After a significant Adobe data breach, customer questions company's security safeguards and the response it provided about impacts on his personal information

PIPEDA Report of Findings: After significant Adobe data breach, customer questions company's security safeguards and the response it provided about impacts on his personal information

Date of findings:
PIPEDA Report of Findings #2015-001

Results of Commissioner Initiated Investigation into Bell’s Relevant Ads Program

PIPEDA Report of Findings: Results of Commissioner Initiated Investigation into Bell’s Relevant Ads Program

Date of findings:
PIPEDA Report of Findings #2014-010

Spam received by customer not linked to a security breach or a disclosure at his telecom

PIPEDA Report of Findings: Spam received by customer not linked to a security breach or a disclosure at his telecom

Date of findings:
Early resolved case summary #8
Date of findings:
Early resolved case summary #5

Web posting that was removed by individual retained by Internet search engine

PIPEDA Case Summary: Web posting that was removed by individual retained by Internet search engine

Date of findings:
PIPEDA Report of Findings #2014-004
Date of findings:

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