Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2009-017

Third-party landlord organization collected, used and disclosed tenants’ personal information without their consent

PIPEDA Report of Findings: Third-party landlord organization collected, used and disclosed tenants’ personal information without their consent

Date of findings:
PIPEDA Report of Findings #2009-008

Report of Findings: CIPPIC v. Facebook Inc.

PIPEDA Report of Findings: Complaint Filed by the Canadian Internet Policy and Public Interest Clinic (CIPPIC) against Facebook Inc. under PIPEDA.

Date of findings:
PIPEDA Case Summary #2007-388

Personal relationship between two employees triggers covert video surveillance by employer and raises consent issues

PIPEDA Case Summary: Personal relationship between two employees triggers covert video surveillance by employer and raises consent issues

Date of findings:
PIPEDA Case Summary #2007-376

Condo security company did not misuse security camera system, but improved personal information safeguards

PIPEDA Case Summary: Condo security company did not misuse security camera system, but improved personal information safeguards

Date of findings:
PIPEDA Case Summary #2007-377

Law firm's shoddy privacy practices result in missing personal information; request for access denied

PIPEDA Case Summary: Law firm’s shoddy privacy practices result in missing personal information; request for access denied

Date of findings:
PIPEDA Case Summary #2008-388

Ticketmaster Canada Limited revised its policies and practices with respect to PIPEDA to protect customers' personal information

PIPEDA Case Summary: Ticketmaster Canada Limited revised its policies and practices with respect to PIPEDA to protect customers’ personal information

Date of findings:
PIPEDA Backgrounder #2008-388

Backgrounder: Ticketmaster Investigation

Backgrounder: Ticketmaster Investigation - February 12, 2008

Date of findings:
PIPEDA Report of Findings #2007-389

TJX Companies Inc. /Winners Merchant International L.P.

Report of an Investigation into the Security, Collection and Retention of Personal Information: TJX Companies Inc. /Winners Merchant International L.P.

Date of findings:
PIPEDA Case Summary #2006-357

Inconclusive evidence of disclosure prompts fitness club to clarify privacy policy for clients and staff

PIPEDA Case Summary: Inconclusive evidence of disclosure prompts fitness club to clarify privacy policy for clients and staff

Date of findings:
PIPEDA Case Summary #2006-356

Customer's banking personal information found in a recycling bin

PIPEDA Case Summary: Customer’s banking personal information found in a recycling bin

Date of findings:

Showing items 31 through 40 of 87.

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