Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].
Condo security company did not misuse security camera system, but improved personal information safeguards
PIPEDA Case Summary: Condo security company did not misuse security camera system, but improved personal information safeguards
Ticketmaster Canada Limited revised its policies and practices with respect to PIPEDA to protect customers' personal information
PIPEDA Case Summary: Ticketmaster Canada Limited revised its policies and practices with respect to PIPEDA to protect customers’ personal information
Backgrounder: Ticketmaster Investigation - February 12, 2008
Report of an Investigation into the Security, Collection and Retention of Personal Information: TJX Companies Inc. /Winners Merchant International L.P.
PIPEDA Case Summary: Customer’s banking personal information found in a recycling bin
PIPEDA Case Summary: Use of personal information collected by Global Positioning System considered
PIPEDA Case Summary: Owner allowed to disclose tenants’ rent information
PIPEDA Case Summary: Credit bureau sets retention period for positive information
PIPEDA Case Summary: Movie theatre chain strengthens personal information handling practices
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