Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Backgrounder #2008-388

Backgrounder: Ticketmaster Investigation

Backgrounder: Ticketmaster Investigation - February 12, 2008

Date of findings:
PIPEDA Report of Findings #2007-389

TJX Companies Inc. /Winners Merchant International L.P.

Report of an Investigation into the Security, Collection and Retention of Personal Information: TJX Companies Inc. /Winners Merchant International L.P.

Date of findings:
PIPEDA Case Summary #2006-357

Inconclusive evidence of disclosure prompts fitness club to clarify privacy policy for clients and staff

PIPEDA Case Summary: Inconclusive evidence of disclosure prompts fitness club to clarify privacy policy for clients and staff

Date of findings:
PIPEDA Case Summary #2006-356

Customer's banking personal information found in a recycling bin

PIPEDA Case Summary: Customer’s banking personal information found in a recycling bin

Date of findings:
PIPEDA Case Summary #2006-351

Use of personal information collected by Global Positioning System considered

PIPEDA Case Summary: Use of personal information collected by Global Positioning System considered

Date of findings:
PIPEDA Case Summary #2006-342

Owner allowed to disclose tenants' rent information

PIPEDA Case Summary: Owner allowed to disclose tenants’ rent information

Date of findings:
PIPEDA Case Summary #2006-326

Credit bureau sets retention period for positive information

PIPEDA Case Summary: Credit bureau sets retention period for positive information

Date of findings:
PIPEDA Case Summary #2005-304

Movie theatre chain strengthens personal information handling practices

PIPEDA Case Summary: Movie theatre chain strengthens personal information handling practices

Date of findings:
PIPEDA Case Summary #2005-289

Stolen laptop engages bank's responsibility

PIPEDA Case Summary: Stolen laptop engages bank's responsibility

Date of findings:
PIPEDA Case Summary #2002-42 (Update)

Air Canada allows 1% of Aeroplan membership to opt out of information sharing practices

PIPEDA Case Summary #2002-42: Air Canada allows 1% of Aeroplan membership to "opt out" of information sharing practices

Date of findings:

Showing items 41 through 50 of 91.

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