Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2004-262

Airline agrees to amend privacy policy

PIPEDA Case Summary: Airline agrees to amend privacy policy

Date of findings:
PIPEDA Case Summary #2003-255

Airport authority's collection and retention practices questioned

PIPEDA Case Summary: Airport authority's collection and retention practices questioned

Date of findings:
PIPEDA Case Summary #2003-252

Assistant Commissioner considers the retention of a record

PIPEDA Case Summary: Assistant Commissioner considers the retention of a record

Date of findings:
PIPEDA Case Summary #2003-248

Customer withdraws consent but continues to receive promotional materials

PIPEDA Case Summary: Customer withdraws consent but continues to receive promotional materials

Date of findings:
PIPEDA Case Summary #2003-249

Customer calls toll-free number to withdraw consent but is unable to reach the call centre

PIPEDA Case Summary: Customer calls toll-free number to withdraw consent but is unable to reach the call centre

Date of findings:
PIPEDA Case Summary #2003-228

A transportation company disclosed an employee's personal information without consent

PIPEDA Case Summary: A transportation company disclosed an employee's personal information without consent

Date of findings:
PIPEDA Case Summary #2003-212

Bank employee improperly accessed customer's account

PIPEDA Case Summary: Bank employee improperly accessed customer's account

Date of findings:
PIPEDA Case Summary #2003-210

Telecommunications company used and disclosed customer's personal information

PIPEDA Case Summary: Telecommunications company used and disclosed customer's personal informaton

Date of findings:
PIPEDA Case Summary #2003-216

An airport is accused of not having disclosed all the personal information requested by an employee and of not having retained other personal information

PIPEDA Case Summary: An airport is accused of not having disclosed all the personal information requested by an employee and of not having retained other personal information

Date of findings:
PIPEDA Case Summary #2003-180

Bank uses tape-recording of customer's call for unidentified training purpose; connects another customer to the recording

PIPEDA Case Summary: Bank uses tape-recording of customer's call for unidentified training purpose; connects another customer to the recording

Date of findings:

Showing items 51 through 60 of 87.

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