Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
PIPEDA Case Summary: Airport authority's collection and retention practices questioned
PIPEDA Case Summary: Assistant Commissioner considers the retention of a record
PIPEDA Case Summary: Customer withdraws consent but continues to receive promotional materials
PIPEDA Case Summary: Customer calls toll-free number to withdraw consent but is unable to reach the call centre
PIPEDA Case Summary: A transportation company disclosed an employee's personal information without consent
PIPEDA Case Summary: Bank employee improperly accessed customer's account
PIPEDA Case Summary: Telecommunications company used and disclosed customer's personal informaton
An airport is accused of not having disclosed all the personal information requested by an employee and of not having retained other personal information
PIPEDA Case Summary: An airport is accused of not having disclosed all the personal information requested by an employee and of not having retained other personal information
Bank uses tape-recording of customer's call for unidentified training purpose; connects another customer to the recording
PIPEDA Case Summary: Bank uses tape-recording of customer's call for unidentified training purpose; connects another customer to the recording
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