Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2004-267

Bank discloses customer's personal information to employer

PIPEDA Case Summary: Bank discloses customer's personal information to employer

Date of findings:
PIPEDA Case Summary #2004-264

Video cameras and swipe cards in the workplace

PIPEDA Case Summary: Video cameras and swipe cards in the workplace

Date of findings:
PIPEDA Case Summary #2003-237

Individual accuses employer of disclosing personal information to co-workers

PIPEDA Case Summary: Individual accuses employer of disclosing personal information to co-workers

Date of findings:
PIPEDA Case Summary #2004-262

Airline agrees to amend privacy policy

PIPEDA Case Summary: Airline agrees to amend privacy policy

Date of findings:
PIPEDA Case Summary #2003-255

Airport authority's collection and retention practices questioned

PIPEDA Case Summary: Airport authority's collection and retention practices questioned

Date of findings:
PIPEDA Case Summary #2003-252

Assistant Commissioner considers the retention of a record

PIPEDA Case Summary: Assistant Commissioner considers the retention of a record

Date of findings:
PIPEDA Case Summary #2003-248

Customer withdraws consent but continues to receive promotional materials

PIPEDA Case Summary: Customer withdraws consent but continues to receive promotional materials

Date of findings:
PIPEDA Case Summary #2003-249

Customer calls toll-free number to withdraw consent but is unable to reach the call centre

PIPEDA Case Summary: Customer calls toll-free number to withdraw consent but is unable to reach the call centre

Date of findings:
PIPEDA Case Summary #2003-228

A transportation company disclosed an employee's personal information without consent

PIPEDA Case Summary: A transportation company disclosed an employee's personal information without consent

Date of findings:
PIPEDA Case Summary #2003-212

Bank employee improperly accessed customer's account

PIPEDA Case Summary: Bank employee improperly accessed customer's account

Date of findings:

Showing items 51 through 60 of 90.

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