Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
PIPEDA Case Summary: Bank released personal information of third parties without their knowledge and consent
PIPEDA Case Summary: Customer opts-out of receiving promotional material but bank continues to send it
PIPEDA Case Summary: Bank employee uses customer's information to commit fraud
PIPEDA Case Summary: Customer objects to bank using Social Insurance Number to activate credit cards
PIPEDA Case Summary : Bank improperly disclosed personal information; exception under section 7(3)(c) rejected
Individual complains that bank used personal information for purpose other than that for which it was collected
PIPEDA Case Summary: Individual complains that bank used personal information for purpose other than that for which it was collected
PIPEDA Case Summary: Employee objects to company's use of social insurance numbers on forms
PIPEDA Case Summary: Several complaints about agency's delayed response to requests for credit histories
PIPEDA Case Summary: Airline accused of improper disclosure of travel information to government department
PIPEDA Case Summary: Airport employee demands access to personal information from airline
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