Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2002-60

Airport employee demands access to personal information from airline

PIPEDA Case Summary: Airport employee demands access to personal information from airline

Date of findings:
PIPEDA Case Summary #2002-61

Customer alleges company used his phone records to trace debtor

PIPEDA Case Summary: Customer alleges company used his phone records to trace debtor

Date of findings:
PIPEDA Case Summary #2002-57

Customer objects to Social Insurance Number on address label of telephone bill

PIPEDA Case Summary: Customer objects to Social Insurance Number on address label of telephone bill

Date of findings:
PIPEDA Case Summary #2002-54

Couple alleges improper disclosure of telephone records to a third party

PIPEDA Case Summary: Couple alleges improper disclosure of telephone records to a third party

Date of findings:
PIPEDA Case Summary #2002-52

Company accused of failing to safeguard information of online contest entrants

PIPEDA Case Summary: Company accused of failing to safeguard information of online contest entrants

Date of findings:
PIPEDA Case Summary #2002-33

Bank offers $20 gift certificate as compensation for privacy violation

PIPEDA Case Summary #2002-33: Bank offers $20 gift certificate as compensation for privacy violation

Date of findings:
PIPEDA Case Summary #2002-30

Bank accused of divulging personal banking affairs to customer's employer

PIPEDA Case Summary #2002-30: Bank accused of divulging personal banking affairs to customer's employer

Date of findings:
PIPEDA Case Summary #2001-20

Employer sends third parties copies of response to employee's access requests

PIPEDA Case Summary #2001-20: Employer sends third parties copies of response to employee's access requests

Date of findings:
PIPEDA Case Summary #2001-17

Employee alleges non-consensual disclosure by employer to investment firm

PIPEDA Case Summary: Employee alleges non-consensual disclosure by employer to investment firm

Date of findings:
PIPEDA Case Summary #2001-16

Estate executor disappointed in search for safety deposit box information

PIPEDA Case Summary: Estate executor disappointed in search for safety deposit box information

Date of findings:

Showing items 81 through 90 of 91.

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