Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
PIPEDA Case Summary: Customer alleges company used his phone records to trace debtor
PIPEDA Case Summary: Customer objects to Social Insurance Number on address label of telephone bill
PIPEDA Case Summary: Couple alleges improper disclosure of telephone records to a third party
PIPEDA Case Summary: Company accused of failing to safeguard information of online contest entrants
PIPEDA Case Summary #2002-33: Bank offers $20 gift certificate as compensation for privacy violation
PIPEDA Case Summary #2002-30: Bank accused of divulging personal banking affairs to customer's employer
PIPEDA Case Summary #2001-20: Employer sends third parties copies of response to employee's access requests
PIPEDA Case Summary: Employee alleges non-consensual disclosure by employer to investment firm
PIPEDA Case Summary: Estate executor disappointed in search for safety deposit box information
PIPEDA Case Summary: Personal information retained after application rejected
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