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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

PIPEDA findings #2015-020

Hotel chain alerts its clients about “special offer” telephone scam

PIPEDA findings: Hotel chain alerts its clients about “special offer” telephone scam

Date of findings:
PIPEDA Report of Findings #2019-004

Joint investigation of AggregateIQ Data Services Ltd. by the Privacy Commissioner of Canada and the Information and Privacy Commissioner for British Columbia

PIPEDA Report of Findings: Joint investigation of AggregateIQ Data Services Ltd. by the Privacy Commissioner of Canada and the Information and Privacy Commissioner for British Columbia

Date of findings:
PIPEDA Report of Findings #2015-018

Telecommunications company agrees to stop conducting credit checks for marketing purposes

PIPEDA Report of Findings: Telecommunications company agrees to stop conducting credit checks for marketing purposes

Date of findings:
PIPEDA Report of Findings #2016-005

Joint investigation of Ashley Madison by the Privacy Commissioner of Canada and the Australian Privacy Commissioner/Acting Australian Information Commissioner

PIPEDA Report of Findings: Joint investigation of Ashley Madison by the Privacy Commissioner of Canada and the Australian Privacy Commissioner/Acting Australian Information Commissioner

Date of findings:
PIPEDA Report of Findings #2015-001

Results of Commissioner Initiated Investigation into Bell’s Relevant Ads Program

PIPEDA Report of Findings: Results of Commissioner Initiated Investigation into Bell’s Relevant Ads Program

Date of findings:
PIPEDA Report of Findings #2014-011

Investigation into the personal information handling practices of Ganz Inc

Investigation into the personal information handling practices of Ganz Inc

Date of findings:
PIPEDA Report of Findings # 2013-017
Date of findings:
PIPEDA Report of Findings #2012-001

Social networking site for youth, Nexopia, breached Canadian privacy law

PIPEDA Report of Findings: Social networking site for youth, Nexopia, breached Canadian privacy law

Date of findings:
PIPEDA Report of Findings #2009-010

Assistant Commissioner recommends Bell Canada inform customers about Deep Packet Inspection

PIPEDA Report of Findings: Assistant Commissioner recommends Bell Canada inform customers about Deep Packet Inspection

Date of findings:
PIPEDA Report of Findings #2009-008

Report of Findings: CIPPIC v. Facebook Inc.

PIPEDA Report of Findings: Complaint Filed by the Canadian Internet Policy and Public Interest Clinic (CIPPIC) against Facebook Inc. under PIPEDA.

Date of findings:

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