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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Early resolved case summary #2015-07

Employee training a key factor in effectively satisfying customers’ requests about an organization’s personal information handling practices

Early resolved case summary: Employee training a key factor in effectively satisfying customers’ requests about an organization’s personal information handling practices

Date of findings:
Early resolved case summary #2013-01:
Date of findings:
PIPEDA Case Summary #2008-396

Identification machines and video cameras in bars examined

PIPEDA Report of Findings: Identification machines and video cameras in bars examined

Date of findings:
PIPEDA Case Summary #2009-014

Fraud detection not an acceptable reason to collect driver’s licence numbers for store memberships

PIPEDA Report of Findings: Fraud detection not an acceptable reason to collect driver’s licence numbers for store memberships

Date of findings:
PIPEDA Report of Findings #2007-389

TJX Companies Inc. /Winners Merchant International L.P.

Report of an Investigation into the Security, Collection and Retention of Personal Information: TJX Companies Inc. /Winners Merchant International L.P.

Date of findings:
PIPEDA Case Summary #2006-363

Registrar collects personal information to combat domain name hijacking

PIPEDA Case Summary: Registrar collects personal information to combat domain name hijacking

Date of findings:
PIPEDA Case Summary #2005-288

Identification requirements for cell phone services

PIPEDA Case Summary: Identification requirements for cell phone services

Date of findings:
PIPEDA Case Summary #2003-189

Bank removed customer's SIN from some, but not all, of its records

PIPEDA Case Summary: Bank removed customer's SIN from some, but not all, of its records

Date of findings:
PIPEDA Case Summary #2003-185

Railway's reasons for collecting personal information deemed appropriate; safeguards, adequate

PIPEDA Case Summary: Railway's reasons for collecting personal information deemed appropriate; safeguards, adequate

Date of findings:
PIPEDA Case Summary #2002-93

Individual complains that bank used personal information for purpose other than that for which it was collected

PIPEDA Case Summary: Individual complains that bank used personal information for purpose other than that for which it was collected

Date of findings:

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