Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Report of Findings #2014-006
Date of findings:
Discontinued Case Summary #2013-001
Date of findings:
PIPEDA Case Summary #2009-017

Third-party landlord organization collected, used and disclosed tenants’ personal information without their consent

PIPEDA Report of Findings: Third-party landlord organization collected, used and disclosed tenants’ personal information without their consent

Date of findings:
PIPEDA Case Summary #2006-349

Photographing of tenants' apartments without consent for insurance purposes

PIPEDA Case Summary: Photographing of tenants' apartments without consent for insurance purposes

Date of findings:
PIPEDA Case Summary #2006-342

Owner allowed to disclose tenants' rent information

PIPEDA Case Summary: Owner allowed to disclose tenants’ rent information

Date of findings:
Settled case summary #19
Date of findings:

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