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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2005-304

Movie theatre chain strengthens personal information handling practices

PIPEDA Case Summary: Movie theatre chain strengthens personal information handling practices

Date of findings:
PIPEDA Case Summary #2004-272

A bank exceeded the time limit for responding to an access request and cannot send all the records requested

PIPEDA Case Summary: A bank exceeded the time limit for responding to an access request and cannot send all the records requested

Date of findings:
PIPEDA Case Summary #2003-255

Airport authority's collection and retention practices questioned

PIPEDA Case Summary: Airport authority's collection and retention practices questioned

Date of findings:
PIPEDA Case Summary #2003-253

A bank exceeds the time limit for answering an access request

PIPEDA Case Summary: A bank exceeds the time limit for answering an access request

Date of findings:
PIPEDA Case Summary #2003-252

Assistant Commissioner considers the retention of a record

PIPEDA Case Summary: Assistant Commissioner considers the retention of a record

Date of findings:
PIPEDA Case Summary #2003-216

An airport is accused of not having disclosed all the personal information requested by an employee and of not having retained other personal information

PIPEDA Case Summary: An airport is accused of not having disclosed all the personal information requested by an employee and of not having retained other personal information

Date of findings:
PIPEDA Case Summary #2003-180

Bank uses tape-recording of customer's call for unidentified training purpose; connects another customer to the recording

PIPEDA Case Summary: Bank uses tape-recording of customer's call for unidentified training purpose; connects another customer to the recording

Date of findings:
PIPEDA Case Summary #2003-157

Credit reporting agency accused of inappropriately expunging positive credit history

PIPEDA Case Summary: Credit reporting agency accused of inappropriately expunging positive credit history

Date of findings:
PIPEDA Case Summary #2003-139

Individual claims that bank collected unnecessary information and retained it for too long

PIPEDA Case Summary: Individual claims that bank collected unnecessary information and retained it for too long

Date of findings:
PIPEDA Case Summary #2002-60

Airport employee demands access to personal information from airline

PIPEDA Case Summary: Airport employee demands access to personal information from airline

Date of findings:

Showing items 21 through 30 of 33.

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