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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

Early resolved case summary #2015-04

Misidentification and lack of access to personal information leads to mistaken four-year debt pursuit

Early resolved case summary #2015-04: Misidentification and lack of access to personal information leads to mistaken four-year debt pursuit

Date of findings:
Early resolved case summary #2015-02

Retailer takes remedial actions after employee inappropriately texted customer

Early resolved case summary #2015-02: Retailer takes remedial actions after employee inappropriately texted customer

Date of findings:
Early resolved case summary #2013-01:

Property management company alters its rental application form to make clear that Social Insurance Number is optional

Date of findings:
Early resolved case summary #10

Bank improves its credit card account verification practices after challenge from customer

Early resolved case summary #10: Bank improves its credit card account verification practices after challenge from customer - February 20, 2014

Date of findings:
Early resolved case summary #2015-01

Store stops practice of posting pictures of suspected shoplifters

Early resolved case summary #2015-01: Store stops practice of posting pictures of suspected shoplifters

Date of findings:
Early resolved case summary #9

Equipment store ends practice of photocopying driver’s licences as a condition of renting equipment

Early resolved case summary: Equipment store ends practice of photocopying driver’s licences as a condition of renting equipment

Date of findings:
Early resolved case summary #5

Web posting that was removed by individual retained by Internet search engine

PIPEDA Case Summary: Web posting that was removed by individual retained by Internet search engine

Date of findings:
Early resolved case summary #2

Telecommunications firm discloses individual’s personal information without consent when it merged two household accounts that shared an address

Date of findings:
Early resolved case summary #1

Access request ignored, but no personal information existed

Date of findings:

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