Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].
Complaint about access request settled as audio recordings were deleted in accordance with retention policy
Settled case summary: Complaint about access request settled as audio recordings were deleted in accordance with retention policy
Employers subject to PIPEDA should inform employees about the existence of, and purpose for, video surveillance in the workplace
Settled Case Summary: Employers subject to PIPEDA should inform employees about the existence of, and purpose for, video surveillance in the workplace
Settled case summary: Passport information of client inadvertently distributed with travel agency’s promotional email
PIPEDA Case Summary: Dental benefit information available to parents with daughter’s consent
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