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Investigations into businesses

The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].

Settled case summary #25

Personal information on credit card receipts to be masked by 2007 (January 27, 2006)

Date of findings:
Settled case summary #26

Department store's credit card application form appropriate (March 28, 2006)

Date of findings:
Settled case summary #17

Supplementary identification required to obtain members? discount (December 16, 2005)

Date of findings:
Settled case summary #18

Business learns that it must have a privacy policy available to the public (March 6, 2006)

Date of findings:
Settled case summary #19

SIN not required when signing apartment lease (February 3, 2006)

Date of findings:
Settled case summary #16

Personal information on receipts removed, information collected when goods returned is limited (November 21, 2005)

Date of findings:
Settled case summary #15

Salesperson's hastiness results in unwanted credit card for customer

Date of findings:
Settled case summary #14

Disclosure of personal information to estranged spouse

Date of findings:
Settled case summary #13

Company clamps down on unsolicited e-mail practice

Date of findings:
Settled case summary #12

Department store clarifies source of mail-out, and reviews opt-out policies and suppression mechanisms (November 2004)

Date of findings:

Showing items 11 through 20 of 31.

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