Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2003-209

Individual alleged that bank request for SIN was unnecessary

PIPEDA Case Summary: Individual alleged that bank request for SIN was unnecessary

Date of findings:
PIPEDA Case Summary #2003-189

Bank removed customer's SIN from some, but not all, of its records

PIPEDA Case Summary: Bank removed customer's SIN from some, but not all, of its records

Date of findings:
PIPEDA Case Summary #2003-194

Credit reporting agencies acquitted of misusing consumers' social insurance numbers

PIPEDA Case Summary: Credit reporting agencies acquitted of misusing consumers' social insurance numbers

Date of findings:
PIPEDA Case Summary #2003-184

Application form asks for consent to open-ended collection, use and disclosure of personal information

PIPEDA Case Summary: Application form asks for consent to open-ended collection, use and disclosure of personal information

Date of findings:
PIPEDA Case Summary #2003-166

Individual is denied a loan for not providing a Social Insurance Number

PIPEDA Case Summary: Individual is denied a loan for not providing a Social Insurance Number

Date of findings:
PIPEDA Case Summary #2003-159

Bank obtains meaningful consent to use SINs for credit matching purposes

PIPEDA Case Summary: Bank obtains meaningful consent to use SINs for credit matching purposes

Date of findings:
PIPEDA Case Summary #2003-151

Individual objects to request for SIN for purpose of credit inquiry and clause consenting to disclosure of personal information

PIPEDA Case Summary: Individual objects to request for SIN for purpose of credit inquiry and clause consenting to disclosure of personal information

Date of findings:
PIPEDA Case Summary #2003-148

Air traveller offended by airline's information requirements for baggage claim

PIPEDA Case Summary: Air traveller offended by airline's information requirements for baggage claim

Date of findings:
PIPEDA Case Summary #2003-146

Company uses SIN for identification purposes

PIPEDA Case Summary: Company uses SIN for identification purposes

Date of findings:
PIPEDA Case Summary #2003-132

Bank accused of inappropriately demanding SIN to open child's account

PIPEDA Case Summary: Bank accused of inappropriately demanding SIN to open child's account

Date of findings:

Showing items 11 through 20 of 28.

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