Investigations into businesses

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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

PIPEDA Case Summary #2002-115

Customers object to use of Social Insurance Number to activate credit card

PIPEDA Case Summary: Customers object to use of Social Insurance Number to activate credit card

Date of findings:
PIPEDA Case Summary #2002-105

Customer objects to bank using Social Insurance Number to activate credit cards

PIPEDA Case Summary: Customer objects to bank using Social Insurance Number to activate credit cards

Date of findings:
PIPEDA Case Summary #2002-104

Cellular phone customer objects to supplying personal information for credit check

PIPEDA Case Summary: Cellular phone customer objects to supplying personal information for credit check

Date of findings:
PIPEDA Case Summary #2002-98

Commissioner considers jurisdiction over use of personal information by bank subsidiary

PIPEDA Case Summary: Commissioner considers jurisdiction over use of personal information by bank subsidiary

Date of findings:
PIPEDA Case Summary #2002-69

Employee objects to company's use of social insurance numbers on forms

PIPEDA Case Summary: Employee objects to company's use of social insurance numbers on forms

Date of findings:
PIPEDA Case Summary #2002-57

Customer objects to Social Insurance Number on address label of telephone bill

PIPEDA Case Summary: Customer objects to Social Insurance Number on address label of telephone bill

Date of findings:
PIPEDA Case Summary #2001-22

Company asks for customer's SIN as a matter of policy

PIPEDA Case Summary #2001-22: Company asks for customer's SIN as a matter of policy

Date of findings:
PIPEDA Case Summary #2001-11

Bank loses customer's personal information

PIPEDA Case Summary: Bank loses customer's personal information

Date of findings:

Showing items 21 through 28 of 28.

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