Investigations into businesses
The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.
For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.
For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.
Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.
Disclaimer: Typographical errors have been corrected from the original version of the report of findings. They are indicated in [brackets].
PIPEDA Case Summary: Company uses SIN for identification purposes
PIPEDA Case Summary: Bank accused of inappropriately demanding SIN to open child's account
PIPEDA Case Summary: Customers object to use of Social Insurance Number to activate credit card
PIPEDA Case Summary: Customer objects to bank using Social Insurance Number to activate credit cards
PIPEDA Case Summary: Cellular phone customer objects to supplying personal information for credit check
PIPEDA Case Summary: Commissioner considers jurisdiction over use of personal information by bank subsidiary
PIPEDA Case Summary: Employee objects to company's use of social insurance numbers on forms
PIPEDA Case Summary: Customer objects to Social Insurance Number on address label of telephone bill
PIPEDA Case Summary #2001-22: Company asks for customer's SIN as a matter of policy
PIPEDA Case Summary: Bank loses customer's personal information
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