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The Office of the Privacy Commissioner of Canada (OPC) conducts independent and impartial investigations into the personal information handling practices of businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).

The OPC publishes a selection of case summaries and findings from its investigations to provide concrete examples of how PIPEDA applies to the day-to-day management of personal information by businesses.

For each case, the Office indicates the outcome using a set of defined terms for findings and dispositions.

For more information about the complaint and investigation process, read How the OPC Enforces PIPEDA.

Note: Complainants are not named in the summaries or reports. The organizations are not identified unless the Privacy Commissioner of Canada has deemed it to be in the public interest to do so.

Early resolved case summary #2015-03

Office building tenant reconsiders placement of video surveillance cameras

Early resolved case summary #2015-03: Office building tenant reconsiders placement of video surveillance cameras

Date of findings:
PIPEDA Case Summary #2016-008

Investigation into a telecommunications company’s response to an individual’s request for access to information about disclosures of her personal information to other parties

PIPEDA Case Summary: Investigation into a telecommunications company’s response to an individual’s request for access to information about disclosures of her personal information to other parties

Date of findings:
Discontinued Case Summary #2015-001

Real estate management company responds fairly and reasonably to surveillance camera concerns

PIPEDA Discontinued Case Summary: Real estate management company responds fairly and reasonably to surveillance camera concerns

Date of findings:
PIPEDA Report of Findings #2010-008

When using video surveillance, security needs must respect privacy requirements

PIPEDA Report of Findings: When using video surveillance, security needs must respect privacy requirements

Date of findings:
Settled case summary #2015-001

Employers subject to PIPEDA should inform employees about the existence of, and purpose for, video surveillance in the workplace

Settled Case Summary: Employers subject to PIPEDA should inform employees about the existence of, and purpose for, video surveillance in the workplace

Date of findings:
PIPEDA Report of Findings #2011-008

Daycare Centre Modified Webcam Monitoring to Increase Privacy Protection

PIPEDA Report of Findings: Daycare Centre Modified Webcam Monitoring to Increase Privacy Protection

Date of findings:
PIPEDA Report of Findings #2009-022

Retailer agrees to improve measures to safeguard video surveillance records

PIPEDA Report of Findings: Retailer agrees to improve measures to safeguard video surveillance records

Date of findings:
PIPEDA Case Summary #2011-003

Personal Information Collected in Company's Defence of Damage Claim Falls Under PIPEDA

PIPEDA Report of Findings: Personal Information Collected in Company's Defence of Damage Claim Falls Under PIPEDA

Date of findings:
PIPEDA Case Summary #2008-396

Identification machines and video cameras in bars examined

PIPEDA Report of Findings: Identification machines and video cameras in bars examined

Date of findings:
PIPEDA Report of Findings #2009-010

Assistant Commissioner recommends Bell Canada inform customers about Deep Packet Inspection

PIPEDA Report of Findings: Assistant Commissioner recommends Bell Canada inform customers about Deep Packet Inspection

Date of findings:

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